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Terms and Conditions

Any agreement for the purchase of goods from Power Pros, Inc. (“Seller”) and the Customer shall be subject to these Policies, Terms and Conditions.  By placing an order, customer consents to and agrees to abide by any and all of the following Terms and Conditions.

Returns Policy
Products must be returned within 30 days of the invoice date for a refund or replacement.  All non-defective returns are subject to a minimum 15% restocking fee and are subject to management approval. 

Before returning any item, please contact us via email or at 888.330.2538 within thirty days of your invoice date for a Return Merchandise Authorization (RMA) number.  No returns will be accepted without an RMA number.  RMA numbers are good for ten days.  Defective items may be returned for a same-item exchange only.   All products (unless noted on our site) are sold with the full manufacturer's warranty.  The warranty period and service varies by manufacturer and product.  In order to receive full credit, your purchase must be returned with shipping pre-paid.  All items must be in "as-new" condition, in original unopened packaging and with all warranty cards, manuals and accessories.  Any discrepancies could result in a delay or forfeiture of your credit.

Shipping Providers
We ship most products via UPS Ground or Fedex Ground at our discretion.  Most products that weigh > 80 lbs. are shipped via a freight carrier.  For items shipping via truck freight, please note that the delivery site will need to have a loading dock or forklift available to remove the pallet from the truck.  If these are not available, we can provide liftgate service through the freight carrier for an additional charge.  With liftgate service the driver will lower the pallet to street level.  The customer will be responsible for taking the item inside the building.  Inside delivery by the freight company is available for an additional fee that is custom quoted.

Delivery Inspection
When receiving your product, please ensure that the package is immediately inspected for damage to the external box as well as the pallet if shipped via freight.  Please ensure that any damage (including but not limited to cuts, punctures, crushed box, crushed corners) is notated on the delivery receipt with the driver.  If any damage to the external container or the internal product is discovered, please notify us immediately at 888-330-2538.  Please unpack your shipment within 3 days and notify us if any hidden shipping damage is discovered that was not reported to the delivery driver.  Prompt reporting of hidden shipping damage will facilitate the freight claim process.  Power Pros, Inc. cannot be held responsible for hidden shipping damage reported to us more than 3 days beyond the delivery date.

Delivery Timeframe
Most orders usually ship the same day or next business day after the order is placed.  Additionally, we offer select items that we do not maintain in our current warehouse inventory.  Those items usually ship from one to three business days after your order. You will be contacted directly if longer lead times are in effect. We do our best to make sure that our catalog contains currently available merchandise.

Risk of Loss
If customer provides Seller (Power Pros, Inc.) with customer’s carrier account number for shipping, title to products and risk of loss or damage during shipment pass from Seller to customer upon delivery to the carrier.  For all other shipments, title to products and risk of loss or damage during shipment pass from Seller to customer upon delivery to the specified destination.  Customer is responsible for thoroughly inspecting packages immediately upon receipt and notating any damage to pallet, packaging, or product on receipt with delivery driver.

Order Cancellation
Once an order has been processed, we are unable to cancel the order unless stock is unavailable. To request cancellation on backordered items, please call 888.330.2538.

Purchase Order Policy
Power Pros, Inc. accepts purchase orders from pre-approved corporations, government and educational institutions. Your order will not ship until a copy of the purchase order is received.  Invoices not paid within terms will accrue a 1.5% per month interest and service charge.  Customer will be responsible for all of Seller’s costs of collection, including, but not limited to, court costs, filing fees and attorneys’ fees.  Any collection fees incurred will also be added to overdue balances.

Order Acceptance Policy
The receipt of an electronic order confirmation does not constitute the acceptance of an order or as a confirmation of an offer to sell.  Power Pros, Inc. reserves the right, without prior notification, to limit the order quantity on any item.  In order to protect the interests of our customers all orders placed for over $2500.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our Credit & Fraud Department.  Additional verification of information may be required before acceptance of any order.  Power Pros, Inc. reserves the right, without prior notification, to limit order quantities of any product to any customer and the right to do business with any individual or business.

Manufacturer warranties apply to your purchase unless otherwise stated in writing.  Power Pros, Inc. disclaims all other warranties including but not limited to warranties of merchantability and fitness for a particular purpose.  Customer understands that Seller is not the manufacturer of the products purchased by Customer hereunder and the only warranties offered are those of the manufacturer.   Customer is relying on the manufacturer’s specifications only and is not relying on any statements, specifications, photographs or other illustrations representing the products that may be provided by Seller.

In no event shall Power Pros, Inc. be liable for any damages caused by any product or failure of such product to perform, regardless of the theory of liability pursuant to which such damages may be sought.   Seller expressly disclaims all warranties either express or implied related to products including but not limited to merchantability or fitness for a particular purpose or any warranty relating to third party services.  This disclaimer does not affect the terms of any manufacturer's warranty.  Customer waives any claim that it may have against Seller based on any product liability.  Customer acknowledges that no employee of Seller is authorized to make any representation or warranty on behalf of Seller that is not in this agreement.

Governing Law
If Customer makes any claims against Power Pros, Inc., Customer agrees that the venue for such claims will be in the County of Wake, Raleigh, NC, USA.

Certain Services, including, but not limited to, extended warranty service by manufacturers, are sold by Seller as a distributor or sales agent ("Third Party Services").  In the case of Third Party Services, the third party shall be the party responsible for providing the services to the Customer and Customer will look solely to the third party for any loss, claims or damages arising from or related to the provision of such Third Party Services. Customer hereby releases Seller from any and all claims arising from any such Third Parties Services.

Export Sales
Customer agrees that it will not divert, use, export or re-export such items contrary to United States law.  Customer acknowledges and agrees that it will not export, re-export, or provide such items to any entity or person within any country that is subject to United States economic sanctions imposing comprehensive embargoes without obtaining prior authorization from the United States Government.  Customer also agrees that it will not export, re-export, or provide such items to entities and persons that are ineligible under United States law to receive such items, including but not limited to, any person or entity on the United States Treasury Department’s list of Specially Designated Nationals or on the United States Commerce Department’s Denied Persons List, Entity List, or Unverified List. Manufacturers' warranties for exported products vary and may be voided for products exported outside the United States.